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Return & Shortage Policies
   
 

R.A. Graham Co. Stock Item Return Policy

  • All returns must be accompanied with the original order/invoice number
  • All items must be in pristine resalable condition
  • Returns with stickers or markings on packaging will not be accepted
  • Returns will be credited in full less shipping charges
  • Returns after 60 days will be subject to restocking fee
  • Returns will not be accepted after 90 days
  • R.A. Graham is not responsible for materials once they have left the R.A. Graham warehouse.  The customer is responsible for inspecting all goods upon delivery and making any necessary claims with freight carriers.
  • It is the customers responsibility to make arrangements for the physical return of materials to R.A. Graham
  • R.A. Graham reserves the right to refuse any return

 

R.A. Graham Co. NON-STOCK Item Return Policy

  • All returns are subject to the terms and conditions set by each manufacturer
  • All returns must be accompanied with the original R.A. Graham order/invoice number.
  • All items must be in pristine resalable condition
  • Returns with stickers or markings on packaging will not be accepted
  • All returns are subject to a restocking fee set by each manufacturer
  • The customer is responsible for freight of return materials back to manufacturer
  • The return of materials valued under $20.00 will not be allowed

 

R.A. Graham Co. Shortage Policy

  • All shortages must be reported within 7 days of invoice date